Social Media Tips

Lisa Galarneau who is a social media anthropologist and did research for Microsoft; explains what she has discovered about social media, this may be helpful for you - http://www.jeffbullas.com/2012/06/05/10-social-media-secrets-from-the-social-scientist/

She is fascinating - have a look at her site - you never know what you may learn from her! http://lgalarneau.webs.com/

Although she discusses sharing and engaging; she uses her Twitter accounts to ReTweet information while I still emphasise that you try build a community on every platform you use.

I understand that most of you use social media to promote your own business, have a look at your content, mix up content a bit more and start engaging with other people ( Use the search feature on each site to find relevant content, valuable information and even people/businesses to follow)

Twitter can be the most useful tool/platform for sharing and exchanging information; I highly encourage you to mix up your content (quotes, resources, your own info, other info, info which relates to your brand/content, images, videos, interesting posts, responding to other people, answering people etc)

I recommend Tweeting at least 1-5 times a day (although you can Tweet up to 250 times a day!) and when there is an event, festival or function which is related to your business/brand - you might find you are Tweeting more on some days and less on others.

Mix up your Facebook content (resources, news, images, videos, your own content, your own services/products, images, quotes and even ask your fans questions/respond to them) - communicate with your fans.

I recommend a Facebook update once a day in the mornings between 9am - 11:30am EST

Try to mix up content on a ratio of 10:1 (for both Twitter and Facebook)

 - 10 interesting, informative, fun, entertaining, educational, inspiring, motivational, links, images, videos, tips, tools, guides, how tos, other resources updates

to 1 brand/business, product, blog post, service, launch,  announcement, event or any other information about your business/brand update

If you need help with Pinterest - let me know. Certainly have a board or a few business boards with your content/products/blog posts but set up a few other boards as well. Connect with others (in other words find, like and comment on other people's content/pins)

Instagram is fast becoming a great photo sharing opportunity for brands to reach their audience. If you are interested in Instagram - set up a business Instagram account with your own images but branch out a little and connect/like/comment on other people's content too. (You can find other content or hashtags via the search feature)

Your business blog is essentially for your business. However think about your audience too and ask if they will be interested in the post. Is it valuable, is there a link to purchase something, to attend something, have they all the information they need?

Is the information timely and relevant? How are people finding you, what tags and keywords are you using? What do they want and what are they searching for? Is the post title relevant? Are the images attractive and does the entire post grab their attention?

I recommend a blog post at least once a week on a Wednesday or Thursday morning between 9-12pm EST - and then pop the link with an introduction (An interesting, valuable introduction to give people a reason why they should be clicking to read) onto Facebook and Twitter.

Search Pinterest, Twitter, Facebook ,sites and blogs for inspiration for your own blog posts (or newsletters, marketing ideas, launches, announcements etc) Find relevant images and content and don't forget to cite the original source and link back to the original content!

Social Media is about building a community and being social and offering engagement/ a different relationship with your customers and clients. Have fun using social media as a PR and communications tool while having fun answering your fans/followers and engaging with people.

If you have any questions about content and how to use different platforms please ask! You can connect with me on Twitter | Facebook | email me on ebbyeryan@gmail.com or even just call 0408 478 224.

source: http://www.toprankblog.com/2012/05/5-business-blogging-tips/

Let's Talk about *Rules on Social Media

* Rules or Guidelines really

As you are probably aware; social media has taken over! 

In the past 10 years; most businesses have a Facebook page, a blog, a Twitter account as well as presences on Instgram, Pinterest, photo sharing sites, have listed their companies on LinkedIn, have designed tabs, have mobile Apps, are in social networks and have inserted  social share buttons on all their marketing collateral.

While I don't really like using the word Rules; I have noticed that some corporations have just jumped into social media without preparing a policy, or a content strategy or have not trained their employees on how to respond to people on social media or how to handle customer service enquiries (or fails).

I also believe that we all have to tick the box to agree to each site's terms and conditions; but some of the terms and conditions are often ignored and leave a company/business without access to their account or having to deal with issues on various social networks.

So here's a list of Guidelines I use to train my clients on how to use social media wisely:

1. Set up a social media policy - here are many examples - http://socialmediatoday.com/davefleet/151761/57-social-media-policy-examples-and-resources - use these to adjust a policy for your specific workplace

2. Discuss and set up social media guidelines for your employees - http://www.bluewiremedia.com.au/free-social-media-guidelines-template

3. Use a social media crisis plan and train your staff on how to handle a mishap - http://socialmediatoday.com/chrissyme/298509/five-social-media-must-haves-crisis

4. Decide why you are using social media in the first place - this will help with your strategy and your content - then set up a marketing/content strategy which suits your employees and workplace

5. Read each site's terms and conditions and adhere to their rules.

6. Choose your accounts - use the ones that your clients/customers/ industries are using such as Twitter, Facebook, a blog platform, Pinterest, Google+, YouTube but also look at using other sites such as photo sharing sites such as Pinterest, Flickr, Instgram  (Google for information about thousands of other sites you can use for your business)

7. Remember to start small! Each account has to be active and attended to (on a daily basis)

8. Who is going to be attending to each account? What is his/her responsibility?

9. The community manager (or person responsible) HAS to check each account at least twice a day (early mornings and evenings) to ensure that questions are answered, customer service enquiries have been attended to, inappropriate content (such as people posting pictures or spam comments) is removed AND ensure that you are engaging - i.e. thanking people for shares/ReTweets, liking a comment (on Facebook), sharing your pins, commenting or liking on Instagram or simply showing that you are present and listening to people.

10. Who makes executive decisions? If a manager/supervisor needs to confirm an action - a discussion has to take place around what to do if they are unavailable. You CANNOT leave something inappropriate on your social media account/s which could harm your brand.

11. Monitoring the account/s also has to take place over the weekends - who is responsible for weekend and after hours monitoring?

Now let's talk content:

1. Use your company site/blog to promote, share and spread user generated content directly from your brand.

2. Are you going to hire a copywriter or is there someone in-house who is prepared to write blog posts, updates, Tweets and source images, videos etc.?

3. Are you finding content from elsewhere and using it as inspiration? If yes, you HAVE to source links back to the original content.

4. Are you using images with your content (which is highly recommended)? Ensure that you link back to the original source or name the source (e.g source:CarrotCreative)

5. Prior to sharing any information online, check the link (on a laptop preferably to ensure that all the other content on the site itself is trustworthy)

6. Only share, link to and use links which are from trusted sources. Ensure that there is no inappropriate subject matter or adverts on the links you are sharing - generally when people click to open a link, they may view other content on the site - so check, check, check!

7. When ReTweeting information on Twitter - check the bio/profile, the Tweets, the name of the person whose links, quotes or information you're sharing with your followers BEFORE driving content. I cannot stress how vital it is to check, check, check! (The same goes for Pinterest AND Instagram)

8. Check that the sites/videos/images are secure and safe - I use Wot - http://www.mywot.com/ to check user ratings as well as Norton 360 and McAfee secure search for this purpose. 

9. Build trust with your followers/fans/peers when using, finding, promoting, sharing or driving content - the content you use is affiliated with your brand (So I repeat check, check, check!) The only way to build trust is by being active on social media accounts and building relationships with people.

10. Seek advice. Ask for help.
Enquire about training - this will benefit yourself, your brand and your employees. (We are all learning here, even me!)

And finally social media etiquette:

1. Google before you Tweet, post, blog or share. Check your resources and try to find the original source of any content you use - this will help you build trust with your peers.

2. Be nice - and if you can't than go for a walk, grab a cup of coffee, drink a glass of water - rather than responding inappropriately.

3. If you do not agree with something and you really want to Tweet, post or blog your viewpoint - think very carefully - is it necessary? Will it change anything? If you believe it will than disagree respectfully without launching a personal attack.

4. Be diplomatic. You don't have to agree with everything, like everything, choose to share everything - but build diplomatic relationships with others anyway.

5. Try not to constantly ask others to follow you, like you, ReTweet you, share your content - build a relationship and trust with your peers/fans/followers to build an organic sharing relationship instead (which takes time and effort)

6. Shout out, compliment, acknowledge good practices you see online and share people's pages, accounts and boards with others (if they provide value to you; they will provide value to your fans and followers as well!) - I am a huge fan of social good and this type of behaviour will make your day so much nicer!

7. Try not to constantly talk about your brand/business on your Facebook business page or Twitter account - use those sites to engage with others and exchange information. People love resources, tools, tips, case studies, guides etc. - share yours with them!

8. Use your business blog to inform, educate and talk about your business. Try to respond to comments and find other blogs in your industry to build relationship with other Bloggers. And attend a Blogging event (or any type of networking event) - they're fun and you will learn a lot!

9. Be kind. Answer queries, respond to comments, find answers and share information. When you see an opportunity to help someone else - take the chance!

10. Read everything you can; blog posts, news, updates, Tweets, case studies, surveys, white papers, eBooks, newsletters, manuals - the more you read - the more inspiration you will have to generate your own content.Here are some tips to finding content for your business - http://socialnetworkingandmarketing.blogspot.com.au/2013/07/content-content-content.html
11. Make use of visual content. Pinterest boards are a great way to access infographics, blog posts, tools and tips you can share across your social media profiles (just remember to check the links) and Instagram is also a great way to build a more personal connection with your clients (customers) - check EVERYTHING very carefully on Instagram.
12. Before you select a hashtag - check the hashtag carefully (by clicking on it and see where it leads) - make use of www.tagboard.com for hashtag search.

And lastly - Make your Own Path!

Because social media is global and embraces each unique individual; you can decide how you are going to use social media to represent yourself/your brand. You can be formal, chatty, a curator of information, a helpful sharer, a promoter of social media good, a brilliant sales person, a quiet observer, an industrious entrepreneur - there is no better set of tools to finding your own path as long as you are learning and having a bit of fun along the way.

 “Be authentic and organic. It can’t be forced or it won’t work. And most importantly, have fun.” - Richard Branson on social media

It is called social media - because it is encouraging people to embrace integrating business practices socially.

Where else really can you chat with your fans/followers, share ideas, information and resources while 'meeting' hundreds of people? (If someone knows the answer to this - feel free to tell me!)

However I am going to go back to the Rules and Guidelines - by adhering to each site/platform's rules and conditions you will build an online presence but more importantly you will build trust among your peers.

Each site should have a list of guidelines, terms and conditions or policies on a page - have a read through all of them!

source: http://thetechnologycoach.blogspot.com.au/2011/05/do-you-have-social-media-policy.html

Google+ just launched pages for business

Google+ has just announced that users can start creating pages for businesses, providing users with information on how to set up pages.

CNET's article will give you a basic idea of what Google+ pages entails and Google themselves  have set up a Google+ for business page -  with information on how to share, promote and measure.

Here's my page -  I cannot wait to see how it will assist businesses with building a brand, connecting with customers/clients and marketing their brands.

What is your influence?

Klout, Social Mention and all those monitoring your influence sites gives others an idea of what kind of topics you share and what you are influential about. It also acts as a referral/recommendation service and helps people to find you (or your business) online.

Measuring (and knowing) your online influence can be vital for brands. Generating, monitoring and engaging brands is ultimately what social media is all about.

'Understanding how your company interacts with its online community, and knowing which tools are effective in the ultra-specific world of the Internet, is crucial for driving your brand's overall success' Dave Smith - How to Measure Your Brand's Online Influence

Remember the more effort you put into the social media marketing, whether you are an entrepreneur, or you work from home, or run a small business,  or work for a non profit or work for a huge company - there are resources, content, blogs, guides, eBooks, marketing tips, tools and ideas to help you use social media daily and incorporate social media with traditional media, marketing and advertising.

How about a fun exercise, find out what you Facebook or Tweet about the most and then share?

Find what words you use the most, what do you like the most and what do you share the most - you'd be surprised,  I certainly was - I use the words like and love the most!

Here's mine! Social Status 

8 easy ways to invest in social media

Social Media is an investment. And it is a long term investment.

"Don’t treat it as a stand alone function, but as an asset, and you’ll be glad you invested in it."  - Sean Clark.

Most small businesses and non profit organisations are not going to see quick results. And they are probably not going to see ROI. Social Media requires time, energy, effort and often this is very hard to measure by ROI alone.

Larger corporations and companies who make use of email marketing, social media campaigns and a campaign or video going viral will probably see instantaneous results - but this can fade and it is up to a marketing team (or agency) to plan and invest in social media on a regular basis.

Over the past few years, we have experienced changes in the online world. We are learning to plant fish where people are actually logging in and looking for fish and most people are using Facebook, Twitter, LinkedIn and YouTube. Thanks to Chris Brogan's eBook, Fish Where The Fish Are, he encourages the use of social and traditional marketing which will explain to you how to use sales and marketing tools to reach your audience online.

Once Google+ enables business profiles, there will be another platform to drive traffic and marketing.

Here are 8 simple ways you have to invest in social media over the long term:

1. Post often - at least once every working day. Whether it's a video, written content, an announcement, news, a launch or photos, blogs drive traffic to and from your website and to other social media accounts. Business blogs aid businesses, drives traffic and provides a communication tool. Every company no matter how big or small should have a blog.

2. Update often  - several times a week on Facebook. Make sure you respond to queries and build a relationship with people who have liked your page.

3. Tweet often - There is a limit of 250 times a day. Depending on the nature of your business, your style and voice, you can Tweet between 7- 100 times a day to help you drive your brand and business. Twitter acts as a global newspaper and often content gets lost. Try to use Twitter for sharing knowledge and for interacting with others; without constant marketing and promotion. Have a look at companies and brands you resonate with and follow their suit on Twitter.

5. Have a marketing strategy - plan for 3 - 6 months so you can plan campaigns, content, prizes, and giveaways. Keep adjusting the strategy every few months according to changes and needs. Have monthly meetings with the social media team (customer service or marketing team) to discuss changes online and new resources/ideas. Social Media is constantly changing.

6. Listen to your clients and customers -  monitor their responses, clicks and shares. Listen to what they want, answer their questions and plan or implement strategies to satisfy your advocates. Use surveys, questions, focus groups, emails, campaigns and email marketing to reach clients and customers.

7. Invest in training - Training provides the tools to assist with social learning, interaction and finding resources which fit the business, encourage social media in workplaces. Individuals (yourself, staff or team) will learn from each other and interact with each other. Social Media and Social Learning go hand in hand, it increases productivity, aids curiosity and understanding. Individuals who work in an environment which encourages social learning; find that they are more invested in the company or business. Talk to your staff; they are dealing with clients and customers in a myriad of ways from the receptionist, to customer service teams to the marketing team themselves. Your workplace will be able to understand clients/customers wants and needs via their emails and interaction with your business.

8. Engage  - thank people, answer people who reply or like or comment. They have made the effort to be in contact with your business and whether they are in need of assistance, customer service or advice; the more you interact; the more likely they will return.

Here are some basic best practices for social media success.

I would like to emphasise that social media is long term. People are seeking information online and are building long term relationships with brands.

These 8 basic steps will enable you and your business/company to invest in social media for the long haul. Most of these steps have to be taken everyday with regular meetings, reviews on a monthly (6 weeks, or bi monthly) basis. 

Whether you work for yourself or for a giant corporation, by making a long term investment in social media; these 8 steps will give you results.

Let's get real with social media - how to find content - so you can update often!

We don't always have the time to find information and spend hours writing and editing our own content.

Social Media needs at least an hour a day of work.

Whether it's checking/ monitoring accounts, checking feeds, responding to comments or queries, social media is becoming a part of the other work you need to do daily.

So here is a link which helps you find ways ways to stay updated, to find and use content, to share relevant links via Twitter, the blog and the Facebook page and a way for you to find any info, to update, to link, to respond to, to share, and keep your accounts active.

While writing unique content is important on social media, so is sharing, linking to and acknowledging other relevant content as well as building a like minded community.

You can write/ schedule a unique blog post every few weeks or so ( I will be blogging about why you should blog often, some people blog daily some blog once a week- it depends on content and business practices), but find resources and have information at hand, so you can share/ update ( on Facebook or Twitter) every few days to keep your accounts active and build a community and engagement online.

Don't forget to read updates on your timeline on Twitter and Facebook and comment and respond to people as wel l- this will make you sound like an interested person and depending on what you say or answer, you may find yourself building a very interesting community of followers.

Take 15 minutes a day to find and put aside content, links, blog posts, pictures, that you can use when you have a bit of downtime- save all of it in a folder on your desktops or on a dropbox free app (download on computer, link to your smartphone) and use that saved content to share, comment upon, and use ( for an inspirational blog post perhaps or a marketing idea)

http://www.momeomagazine.com/business-101-feeding-the-content-monster-10-ways-to-stay-active-in-social-media-without-rewriting-the-yellow-pages/ - thanks to Iggy Pintado on Twitter - who shared this, this morning:

Feeding the Content Monster - 10 Ways to Stay Active in Social Media by @AndreaVahl - http://ow.ly/5Pcft RT @CarlaYoung

Social Media is an active part of marketing, it will only work and benefit by your doing, by your engagement and incentive to drive the accounts.
Set aside time each day and if you need help with planning and using techniques wisely, please just contact me.

Make time to integrate and update

http://ezinearticles.com/?Why-You-Should-Integrate-Your-Email-and-Social-Media-Marketing&id=5965150 – Integrate your email and social media marketing, keeps you on track and reaches all your clients, customers and potential clients/customers.


A way to do this is via articles or newsletters updates or news via email and then linking readers to blog posts, Facebook, Twitter etc.


Then can even be a click on option to Like Facebook, comment on blog posts and subscribe to newsletters. Another option is surveys/polls especially if you are selling a service.


If it is community based, link to an event or happening within the next few months.


Ask people what they want to hear about. Do they want updates, events, education, news? Do they want to attend workshops? Do they want prizes such as cards, books, information packs on websites or social media? Ask questions, ask what they think, follow up with a question ... encourage communication.


Another option is to send important information and updates regarding websites or events happening in your industry which you are not directly involved with but which you would recommend.


All kinds of information can be used for updates and blog posts. The more you say, the more content you give out, the more you engage and communicate with your customers and clients via email marketing, social media, education, updates, news, content, other links and recommendations, the more you will drive users to your blog and sites.

Try to update as frequently as you can. Make social media a part of your marketing strategy and use tools to your advantage. Ensure you have relevant content and link to your social media sites, your website upcoming events or sites and information you have come across.

Now is the time to communicate and engage and build your social media and make it part of your business.

Read and learn

The one thing I recommend to people who want to understand social media and use it for their business, is that they MUST read.

Find blogs, technology information, articles and people in your industry and read what people are doing and saying online.

This will give you inspiration and can teach you how to use social media for yourself.

Follow your instincts. Remember you will be writing about, talking about, writing blog posts and updates about your own business - so read up and then decide upon the best social media practices for your self.

Here are a few articles which have caught my eye and should be of help to you:

Brief thoughts about social media for business -

http://www.socialmediadelivered.com/2010/05/11/brief-thoughts-about-social-media-for-small-businesses/

7 effective marketing tips for Twitter - http://www.twitip.com/7-tips-for-effective-marketing-with-twitter/

What is social media and how to use it for your business - http://ezinearticles.com/?What-Is-Social-Media-and-How-to-Use-It-for-Your-Online-Business?&id=5597819

Social media isn't (just) a popularity contest - http://socialmediatoday.com/thepaulsutton/249962/social-media-isnt-just-popularity-contest?utm_source=feedburner&utm_medium=feed&utm_campaign=Social+Media+Today+(all+posts)

Common keywords are community, learn, monitor, build online and engage.

Find people in business who have common interests. Build your business and brand by really engaging with others.

And read as much as you can about online marketing, online marketing tools and the latest technology because I agree it's not just having random conversations with random people online, social media can show revenue, growth and community.