Be Creative this Year with Your Social Media

This is the year to be creative! 

Mari Smith believes that 2013 is the Year of the Video and uses her site to teach you how to produce high-value, quality video content. She also teaches how to distribute it effectively online and on mobile, and how to create measurable results http://www.marismith.com/yearofthevideo/

Use Video and Photography to highlight your business and brand online.

Make use of Instagram and Pinterest to interact with people and create a connection with people.

Here's info on how to use Instagram for Business  - http://instagram-business.tumblr.com/ and a free Ebook from Hubspot on how to use Pinterest for Business - http://offers.hubspot.com/how-to-use-pinterest-for-business

I've put together a board on Pinterest with examples of how businesses are using social media creatively by creating fantastic campaigns - https://pinterest.com/ebbye/great-use-of-social-media-for-marketing/

Don't forget to mix and match your content and to use different types of content to keep your audience engaged and interested. 

If you need ideas on which content you can use and why - download Hubspot's free eBook on how to Engage Fans on Facebook and use these ideas for Twitter and your blog as well.

Be creative with your marketing and sites this year! 

Don't forget to keep your fans and followers happy on Pinterest, a blog, Twitter, Instagram and Facebook by creating and finding content which is fun, informative, entertaining, enlightening, educational, inspirational or motivational and which most importantly adds value.

Image from Hubspot on Facebook

13 Social Media Tips for Business

Here are 13 tips from Social Status on Facebook to help you grow your social media activities online and to raise your profiles!

1. Go Green! 15 Ways to Use Social Media for Green Good - http://tlc.howstuffworks.com/home/social-media-green-good.htm

2. 19 Twitter Tips for Newbies (or Helpful Reminders for Not-So-Newbies) - http://www.momeomagazine.com/19-twitter-tips-for-newbies-or-helpful-reminders-for-not-so-newbies/

3. Social Media Quick Tips Straight from the SMILE (Social Media, the Internet and Law Enforcement) Conference - http://www.lawofficer.com/article/news/social-media-quick-tips-straig 

4. Learn from The NSW Police - who have made excellent use of social media and formed a vast online connection with their community all over NSW.
With over 100 Facebook pages for each local area, a Twitter account, a YouTube account , 195 Eyewatch Facebook groups - NSWPOL has just won “ConnectedCOPS Award of Excellence at a Large Agency” for overall excellence in the use of social media.

5. Social Media Tips for Accountants - http://www.brw.com.au/p/sections/professions/social_media_tips_for_accountants_WcCPulm2kHz9L9vPJ2ALqN  

6. 5 Tips for Smart Email Marketing - http://www.grassrootsinternetstrategy.com.au/5-tips-for-smart-email-marketing/

7. Facebook Tip: Make sure all your privacy settings are correct. You can also choose what information you share on Facebook and with whom - http://thatsnonsense.com/blog/facebook-privacy-settings-get-your-privacy-settings-right/

8. Monitor all your social media accounts - respond to queries, respond to mentions, check your insights and analytics tools - http://www.ereleases.com/prfuel/7-tips-for-effective-social-media-monitoring/

9.  Clean out any spam accounts on Twitter, check your Facebook likes, check your sources on Pinterest, use a spam filter on your emails and check all the comments and responses on each account.

10. If you have a bricks and mortar business where people can walk in to access your products or services - Use Foursquare - http://fastblink.com/blog/2012/05/30/how-foursquare-literally-changed-the-game/

11. Use social media management tools to listen to and monitor/manage your social media platforms online. Here is a breakdown of some of the best social media management tools for small businesses http://www.convinceandconvert.com/social-media-tools/favorite-social-media-management-tools-for-small-business/

12. Seek Inspiration. Search quotes, tips, tools, resources, images or ideas for a potential blog post. Like and comment on other people's blogs, pages, accounts and profiles. Spend 5 minutes everyday on getting inspiration - here is a place to start - http://www.good.is/

13. Read as much as you can! Set up Google Alerts, Google Reader and a Flipboard account  - so you can keep track of news, blogs, Tweets, Facebook updates, comments, eBooks, guides, resources - the more you know the more in tune your social media will be!

For more tips, tools, resources and guides on how to use social media for business - find Social Status on:
Facebook| Twitter | Pinterest

Or contact Social Status

 

source: http://www.mirnabard.com/2010/03/7-simple-social-networking-tips-for-business/

 

25 Ways To Increase Fans and Followers on Social Media

There are a number of options you can take to increase fans/followers.

A lot of people place emphasis on having a large amount of fans and followers on each account. While having a huge amount of followers and fans does indeed attract other fans and followers - there has been talk about how many people you actually reach and whether you are actually engaging with all your fans and followers.

Ask yourself; how are brands/businesses reaching their fans and followers? Are they good at their business? Are they making sales? Do their fans/followers like their products and services? What other marketing/advertising do they do? What are people saying about a business/brand online? Is it really just about numbers?

You have to consider reach, loyalty, ROI, customer service, sales, advertising and whether posts/links are read and how each brand/business is viewed publicly.

Facts about businesses are very hard to determine by judging the amount of fans and followers that an account has on the basis of numbers alone.

A lot of people will tell you to buy fans and followers and I would advise you not to. If you do buy fans and followers, it is highly unlikely that these bought fans/followers will share your content, comment on your content or really communicate with your brand.

Try these tips to increase your fan base on each account  organically:

1. Content is the most important tool to naturally increase your fans or followers. Consider your target market, know your brand or at least the personality of your brand. Share your own business content yet be social on social media! Read, comment on, share, respond to, like, link to and recommend other content from elsewhere (after you have carefully checked the sources) Having great, valuable content is the best way to gain fans and followers!

2.  http://www.masteringsocialbusiness.com/2012/05/07/how-to-get-more-followers-today/ - this podcast  discusses ways to naturally increase followers/fans on a number of social media platforms

3. List your business/brand in free business directories

4. List your Twitter account in Twitter directories

5. Join groups on LinkedIn

6. Participate in hangouts on Google+

7.  7 more steps/ways to gain more fans organically - http://socialmediatoday.com/lauren-parajon/473583/7-steps-gain-more-fans-and-followers-organically

8. Be more interactive on Twitter –  have conversations with others and pretend you are at a networking function. Talk about other subject matters, join in conversations, answer questions, share resources and if you like you can even host Twitter chats or pose questions to followers (if you do decide to ReTweet content or people – please check their bio/profile and the link before you share anything!)

9 . Join Twitter chats

10. On Pinterest, you can like, comment on and repin (after checking the source!) other people’s content

11. On Instagram you can like and comment on other people's images (this applies to other photo sharing sites as well)

 12. On Facebook you can share other business page content on your page; if it is appropriate and in line with your brand

13. Some advice for Twitter - http://iccmarketing.com/blog/how-to-get-more-twitter-followers-the-right-way/#.UCCtU6OpaVo

14. Decide if you want to have a competition or giveaway to organically attract more Facebook fans – you have to use a third party app for this - https://www.facebook.com/notes/social-media-nz/no-likes-allowed-facebooks-competition-rules-that-no-one-seems-to-know-about/200378816641665

15. Email marketing – perhaps consider a monthly or quarterly email; make use of social share buttons and inform readers of each account they can find you on and connect with you on.

16. If you have a business blog; you can connect with other Bloggers in your industry by commenting on and even linking to other peoples' blog post/s. Set up a link list of blogs and build a community of like minded or like industry Bloggers.

17. Bloggers have blogging communities, events, meetups, blog meetings and even seminars/conferences throughout the year. Consider connecting with other bloggers and attending events.

18. Consider Facebook adverts https://www.facebook.com/advertising to either advertise a product or your business

19. Consider Google adverts https://accounts.google.com/

20. Consider print advertising as well

21. Participate in industry events. Consider speaking at industry events. Consider holding an event of your own. If you are able to; you might even consider hosting/sponsoring an event - this will certainly drive traffic to your website and awareness of your brand

22. Attend networking events and meet people! Hand out your business card and chat about your business/brand. As you are well aware; at industry networking events you will meet with at least 1-5 other people, swap cards and talk about other things! Events are a great way to meet people - after all social media is really about PEOPLE.

23. In order to gain fans and followers; it really is about using your accounts every day, finding, sharing and providing great content, updating daily, blogging regularly and reading about/ researching your industry.

24. It takes time to build up fans and followers. Try spending at least 5-10 minutes a day on each social media platform you use, reading, liking, sharing, commenting on other people's content. This will probably increase your knowledge of happenings in your industry and will inspire your own content.

25.  Remember also to monitor all your accounts (daily!) and read everything you can to stay on top of trends, changes and happenings in your own industry. 

I believe that social media is really about 3 things:

1) content (your own as well as other content) 

2) connecting and engaging with people
3) people

source: http://blog.hubspot.com/blog/tabid/6307/bid/23621/4-Ways-to-Use-Email-to-Increase-Followers-and-Expand-Social-Media-Reach.aspx

Social Media Tips

Lisa Galarneau who is a social media anthropologist and did research for Microsoft; explains what she has discovered about social media, this may be helpful for you - http://www.jeffbullas.com/2012/06/05/10-social-media-secrets-from-the-social-scientist/

She is fascinating - have a look at her site - you never know what you may learn from her! http://lgalarneau.webs.com/

Although she discusses sharing and engaging; she uses her Twitter accounts to ReTweet information while I still emphasise that you try build a community on every platform you use.

I understand that most of you use social media to promote your own business, have a look at your content, mix up content a bit more and start engaging with other people ( Use the search feature on each site to find relevant content, valuable information and even people/businesses to follow)

Twitter can be the most useful tool/platform for sharing and exchanging information; I highly encourage you to mix up your content (quotes, resources, your own info, other info, info which relates to your brand/content, images, videos, interesting posts, responding to other people, answering people etc)

I recommend Tweeting at least 1-5 times a day (although you can Tweet up to 250 times a day!) and when there is an event, festival or function which is related to your business/brand - you might find you are Tweeting more on some days and less on others.

Mix up your Facebook content (resources, news, images, videos, your own content, your own services/products, images, quotes and even ask your fans questions/respond to them) - communicate with your fans.

I recommend a Facebook update once a day in the mornings between 9am - 11:30am EST

Try to mix up content on a ratio of 10:1 (for both Twitter and Facebook)

 - 10 interesting, informative, fun, entertaining, educational, inspiring, motivational, links, images, videos, tips, tools, guides, how tos, other resources updates

to 1 brand/business, product, blog post, service, launch,  announcement, event or any other information about your business/brand update

If you need help with Pinterest - let me know. Certainly have a board or a few business boards with your content/products/blog posts but set up a few other boards as well. Connect with others (in other words find, like and comment on other people's content/pins)

Instagram is fast becoming a great photo sharing opportunity for brands to reach their audience. If you are interested in Instagram - set up a business Instagram account with your own images but branch out a little and connect/like/comment on other people's content too. (You can find other content or hashtags via the search feature)

Your business blog is essentially for your business. However think about your audience too and ask if they will be interested in the post. Is it valuable, is there a link to purchase something, to attend something, have they all the information they need?

Is the information timely and relevant? How are people finding you, what tags and keywords are you using? What do they want and what are they searching for? Is the post title relevant? Are the images attractive and does the entire post grab their attention?

I recommend a blog post at least once a week on a Wednesday or Thursday morning between 9-12pm EST - and then pop the link with an introduction (An interesting, valuable introduction to give people a reason why they should be clicking to read) onto Facebook and Twitter.

Search Pinterest, Twitter, Facebook ,sites and blogs for inspiration for your own blog posts (or newsletters, marketing ideas, launches, announcements etc) Find relevant images and content and don't forget to cite the original source and link back to the original content!

Social Media is about building a community and being social and offering engagement/ a different relationship with your customers and clients. Have fun using social media as a PR and communications tool while having fun answering your fans/followers and engaging with people.

If you have any questions about content and how to use different platforms please ask! You can connect with me on Twitter | Facebook | email me on ebbyeryan@gmail.com or even just call 0408 478 224.

source: http://www.toprankblog.com/2012/05/5-business-blogging-tips/

Let's Talk about *Rules on Social Media

* Rules or Guidelines really

As you are probably aware; social media has taken over! 

In the past 10 years; most businesses have a Facebook page, a blog, a Twitter account as well as presences on Instgram, Pinterest, photo sharing sites, have listed their companies on LinkedIn, have designed tabs, have mobile Apps, are in social networks and have inserted  social share buttons on all their marketing collateral.

While I don't really like using the word Rules; I have noticed that some corporations have just jumped into social media without preparing a policy, or a content strategy or have not trained their employees on how to respond to people on social media or how to handle customer service enquiries (or fails).

I also believe that we all have to tick the box to agree to each site's terms and conditions; but some of the terms and conditions are often ignored and leave a company/business without access to their account or having to deal with issues on various social networks.

So here's a list of Guidelines I use to train my clients on how to use social media wisely:

1. Set up a social media policy - here are many examples - http://socialmediatoday.com/davefleet/151761/57-social-media-policy-examples-and-resources - use these to adjust a policy for your specific workplace

2. Discuss and set up social media guidelines for your employees - http://www.bluewiremedia.com.au/free-social-media-guidelines-template

3. Use a social media crisis plan and train your staff on how to handle a mishap - http://socialmediatoday.com/chrissyme/298509/five-social-media-must-haves-crisis

4. Decide why you are using social media in the first place - this will help with your strategy and your content - then set up a marketing/content strategy which suits your employees and workplace

5. Read each site's terms and conditions and adhere to their rules.

6. Choose your accounts - use the ones that your clients/customers/ industries are using such as Twitter, Facebook, a blog platform, Pinterest, Google+, YouTube but also look at using other sites such as photo sharing sites such as Pinterest, Flickr, Instgram  (Google for information about thousands of other sites you can use for your business)

7. Remember to start small! Each account has to be active and attended to (on a daily basis)

8. Who is going to be attending to each account? What is his/her responsibility?

9. The community manager (or person responsible) HAS to check each account at least twice a day (early mornings and evenings) to ensure that questions are answered, customer service enquiries have been attended to, inappropriate content (such as people posting pictures or spam comments) is removed AND ensure that you are engaging - i.e. thanking people for shares/ReTweets, liking a comment (on Facebook), sharing your pins, commenting or liking on Instagram or simply showing that you are present and listening to people.

10. Who makes executive decisions? If a manager/supervisor needs to confirm an action - a discussion has to take place around what to do if they are unavailable. You CANNOT leave something inappropriate on your social media account/s which could harm your brand.

11. Monitoring the account/s also has to take place over the weekends - who is responsible for weekend and after hours monitoring?

Now let's talk content:

1. Use your company site/blog to promote, share and spread user generated content directly from your brand.

2. Are you going to hire a copywriter or is there someone in-house who is prepared to write blog posts, updates, Tweets and source images, videos etc.?

3. Are you finding content from elsewhere and using it as inspiration? If yes, you HAVE to source links back to the original content.

4. Are you using images with your content (which is highly recommended)? Ensure that you link back to the original source or name the source (e.g source:CarrotCreative)

5. Prior to sharing any information online, check the link (on a laptop preferably to ensure that all the other content on the site itself is trustworthy)

6. Only share, link to and use links which are from trusted sources. Ensure that there is no inappropriate subject matter or adverts on the links you are sharing - generally when people click to open a link, they may view other content on the site - so check, check, check!

7. When ReTweeting information on Twitter - check the bio/profile, the Tweets, the name of the person whose links, quotes or information you're sharing with your followers BEFORE driving content. I cannot stress how vital it is to check, check, check! (The same goes for Pinterest AND Instagram)

8. Check that the sites/videos/images are secure and safe - I use Wot - http://www.mywot.com/ to check user ratings as well as Norton 360 and McAfee secure search for this purpose. 

9. Build trust with your followers/fans/peers when using, finding, promoting, sharing or driving content - the content you use is affiliated with your brand (So I repeat check, check, check!) The only way to build trust is by being active on social media accounts and building relationships with people.

10. Seek advice. Ask for help.
Enquire about training - this will benefit yourself, your brand and your employees. (We are all learning here, even me!)

And finally social media etiquette:

1. Google before you Tweet, post, blog or share. Check your resources and try to find the original source of any content you use - this will help you build trust with your peers.

2. Be nice - and if you can't than go for a walk, grab a cup of coffee, drink a glass of water - rather than responding inappropriately.

3. If you do not agree with something and you really want to Tweet, post or blog your viewpoint - think very carefully - is it necessary? Will it change anything? If you believe it will than disagree respectfully without launching a personal attack.

4. Be diplomatic. You don't have to agree with everything, like everything, choose to share everything - but build diplomatic relationships with others anyway.

5. Try not to constantly ask others to follow you, like you, ReTweet you, share your content - build a relationship and trust with your peers/fans/followers to build an organic sharing relationship instead (which takes time and effort)

6. Shout out, compliment, acknowledge good practices you see online and share people's pages, accounts and boards with others (if they provide value to you; they will provide value to your fans and followers as well!) - I am a huge fan of social good and this type of behaviour will make your day so much nicer!

7. Try not to constantly talk about your brand/business on your Facebook business page or Twitter account - use those sites to engage with others and exchange information. People love resources, tools, tips, case studies, guides etc. - share yours with them!

8. Use your business blog to inform, educate and talk about your business. Try to respond to comments and find other blogs in your industry to build relationship with other Bloggers. And attend a Blogging event (or any type of networking event) - they're fun and you will learn a lot!

9. Be kind. Answer queries, respond to comments, find answers and share information. When you see an opportunity to help someone else - take the chance!

10. Read everything you can; blog posts, news, updates, Tweets, case studies, surveys, white papers, eBooks, newsletters, manuals - the more you read - the more inspiration you will have to generate your own content.Here are some tips to finding content for your business - http://socialnetworkingandmarketing.blogspot.com.au/2013/07/content-content-content.html
11. Make use of visual content. Pinterest boards are a great way to access infographics, blog posts, tools and tips you can share across your social media profiles (just remember to check the links) and Instagram is also a great way to build a more personal connection with your clients (customers) - check EVERYTHING very carefully on Instagram.
12. Before you select a hashtag - check the hashtag carefully (by clicking on it and see where it leads) - make use of www.tagboard.com for hashtag search.

And lastly - Make your Own Path!

Because social media is global and embraces each unique individual; you can decide how you are going to use social media to represent yourself/your brand. You can be formal, chatty, a curator of information, a helpful sharer, a promoter of social media good, a brilliant sales person, a quiet observer, an industrious entrepreneur - there is no better set of tools to finding your own path as long as you are learning and having a bit of fun along the way.

 “Be authentic and organic. It can’t be forced or it won’t work. And most importantly, have fun.” - Richard Branson on social media

It is called social media - because it is encouraging people to embrace integrating business practices socially.

Where else really can you chat with your fans/followers, share ideas, information and resources while 'meeting' hundreds of people? (If someone knows the answer to this - feel free to tell me!)

However I am going to go back to the Rules and Guidelines - by adhering to each site/platform's rules and conditions you will build an online presence but more importantly you will build trust among your peers.

Each site should have a list of guidelines, terms and conditions or policies on a page - have a read through all of them!

source: http://thetechnologycoach.blogspot.com.au/2011/05/do-you-have-social-media-policy.html

5 Social Media Headlines which Grabbed My Attention

Social Media evolves and changes constantly. It's so hard to keep up to date on the latest trends and happenings world wide on social media.


So here's the latest information which grabbed my attention:

1. Twitter will be rolling out ads for small businesses -in USA http://blog.twitter.com/2012/02/coming-soon-twitter-advertising-for.html

2. Facebook is going to be releasing timeline for Facebook business pages - http://adage.com/article/digital/facebook-release-timeline-brands-month/232760/

3. Men are from Foursquare and women are from Facebook!
The research covers users in the UK, France,Germany, Spain, Portugal, Belgium and the Netherlands -http://www.slideshare.net/PNLondon/men-are-from-foursquare-women-are-from-facebook

4.  Social Media Studies, mainly looking at US brands - http://mygoodbuzz.blogspot.com.au/2012/02/coca-cola-is-hosting-hangout-on-google.html

5. Australia's top Facebook pages - http://wearesocial.com.au/blog/2012/02/09/facebook-brands-australia-infographic/ 

For more up to date info, lessons, case studies, changes and trends read:

 - Social Media Examiner - http://www.socialmediaexaminer.com/

 - Mashable - http://mashable.com/

source: http://chelseanewton.blogspot.com.au/2011/05/thursday-news-day-social-media.html

My Best of 2011

My 2011, and a little of the best - focusing on social media and learning:

1. The most popular Google videos this year - http://googleblog.blogspot.com/2011/12/what-were-we-watching-this-year-lets.html

2. Google's top search terms this year - http://www.trustedreviews.com/news/google-announces-top-search-terms-of-2011

3. Mashable's Awards (5th)  - winners announced (social media, entertainment, business, technology)  - http://mashable.com/2011/12/19/mashable-awards-winners/

4. Person of the year Time Magazine - The Protester - http://www.time.com/time/specials/packages/article/0,28804,2101745_2102132_2102373,00.html

5.  My best book of the year - I'm Feeling Lucky  - The Confessions of Google Employee Number 59 - Douglas Edwards - although technically not a marketing or a business how to book, I'd give this to anyone wanting to learn about business -it's an incredible and insightful book about Google.

http://www.fastcompany.com/1766361/im-feeling-lucky-google-employee-number-59-tells-all

6. Amazon's Best Books of the Year (so far) - http://www.amazon.com/gp/feature.html?ie=UTF8&plgroup=1&docId=1000698051 
- read, read, read!

7. My best social media/marketing blog - We Are Social http://wearesocial.net/ -

it's mainly info about the UK, I think their Mashups are extremely valuable!

8. Ad Age's Best Social, Media Campaigns this year (UK) - http://adage.com/article/special-report-book-of-tens-2011/ad-age-s-book-tens-social-media-campaigns/231498/

9. My best ad of the year (funny and brilliant) -  by New Zealand's Transport Agency http://www.youtube.com/watch?v=dIYvD9DI1ZA -  

if you love ads (or work in advertising) - Best ads (interactive, TV, print and outdoor) week by week - http://www.bestadsontv.com/
(a fantastic resource)

10. My best Facebook community page - Toby the Wonderdog -  https://www.facebook.com/drkatrinawarren - where pet owners come and share their pet stories.

12. 5 Twitter people I admire and learnt from this year (trust me I have zillions!):

Kerri Sackville - https://twitter.com/#!/KerriSackville

NZJayZee - https://twitter.com/#!/nzJayZee

Pam Moore - https://twitter.com/#!/PamMktgNut

Servant of Chaos - https://twitter.com/#!/servantofchaos

JoJoebi Designs - https://twitter.com/#!/jojoebi

13. and lucky last - my best two free eBook providers (just need to give some details and download)

BuddyMedia - whitepapers - http://buddymedia.com/resources/white-papers

Hubspot - whitepapers and eBooks - http://www.hubspot.com/internet-marketing-whitepapers/

14. Bonus! Here's a free eBook library - focusing on marketing - http://www.davidmeermanscott.com/products_ebooks.htm

15. And if any of you are looking for blogs/bloggers  - (or just to learn and connect) here's The Best Australian Blogs 2011 winners (and others) a competition run by the Sydney Writer's Centre http://www.sydneywriterscentre.com.au/bloggingcomp/enter.html

Social Status will be open over the holiday season, so if you need anything (training, tips or advice), give me a call, Tweet, email, comment on Facebook or even arrange to meet me for a coffee (gasp!)

Wishing you all a very happy holiday and for those of you finishing work this week - a wonderful new year!

7 ways to prevent Social Media Fails

There are many ways that a campaign, account, video, update, link, article, post, advert, small business or company can experience a social media #fail online.

Here are 7 approaches to help you and hopefully prevent your brand or business from experiencing a social media fail:

1. Social Media should be considered holistic. 

When setting up accounts/profiles, your social media should be consistent and in alignment with your business/company's policies and practices. 

Social media combines advertising, marketing, PR, writing, customer service and communications - approaching social media hoistically will be extremely rewarding.

2. Develop a 3/4 month social media marketing plan, this can be amended and adjusted accordingly. A plan throughout the year will help to set up your smm (social media marketing) strategy:

 -what is your message?

-what is your aim?

-who is your target market?

-what are your strategies?

-how much are you planning to spend on marketing and advertising (month by month)?

-which social media accounts and platforms you are going to use for your business and why?

-who is responsible for each account? 

-are you going to have an employee schedule?

-how will you monitor each account (or who)?

-what to focus on each month?

-do you have tech support?

-are you going to outsource,writers, designers, PR companies

I signed up for free and received marketing templates from VATrainingOnline, to start planning for 2012 - they are free, colourful and easy to use and share.

3. Every person, business and company should have a social media policy in place. The Department of Justice, Victoria has designed a policy and a video for their employees. 

A policy defines your code of conduct, your business practices, your responsibilities. 

You can protect your business and brand. 

Here is a free policy template that you can use to develop one of your own. 

Ideally, employees should read and sign the policy before using social media which represents their workplaces.

4. PR issues need to be discussed. 

Whether you hire a PR agency or you look at PR practices, knowing how to handle any crisis, having a crisis policy into place and knowing exactly how to act and deal with  a 'failure' will be extremely beneficial. 

Here are 10 steps to help recover from a 'fail'. 

Ogilvy has set up a slideshare on crisis management - don't overreact see a crisis as an opportunity.

5. Customer service, responding and monitoring is an essential part of social media. 

In fact, I think that customer service and social media go hand in hand.
People often use social media accounts to complain publicly and expect teams to handle them quickly and well. 

Most businesses/corporations need to align their customer service teams in the same way they handle email, telephone and written complaints and customer service training on social media should be an essential part of business practices.

Address the following:

Who will be handling enquiries and complaints?

What action will you take over weekends? 

Have you set up a feedback email or a number for complaints?

Have you set up alerts and notifications, so you can handle customer feedback in a reasonable time?

Here are 9 top brands who are embracing social customer care

Here are 26 tips to add and implement customer service as part of your social media strategy.

6. Look at and learn from #fails online.
Read up about social media fails and take the oppurtunity to learn from them to:
Listen to people online.

Set up alerts and notifications.
Monitor your accounts.
Track your brand and business online.
Respond to questions, feedback, complaints and enquiries (within reason).
Understand the terms and conditions of each social media account.

7. Consider research as an essential part of your social media.

Read blogs, forums, reviews and if you can, thank people for their positivity (via email).

Build advocates around your business and your brand. 

Take time to read about your industry and be aware of what is happening in your industry, this will benefit your content, your understanding, your expertise and ensure that you know exactly what is happening day by day online.
Set up RSS feeds, read articles and blog posts.
Track your industry and watch what is happening on Twitter.

   

Google+ just launched pages for business

Google+ has just announced that users can start creating pages for businesses, providing users with information on how to set up pages.

CNET's article will give you a basic idea of what Google+ pages entails and Google themselves  have set up a Google+ for business page -  with information on how to share, promote and measure.

Here's my page -  I cannot wait to see how it will assist businesses with building a brand, connecting with customers/clients and marketing their brands.

What is your influence?

Klout, Social Mention and all those monitoring your influence sites gives others an idea of what kind of topics you share and what you are influential about. It also acts as a referral/recommendation service and helps people to find you (or your business) online.

Measuring (and knowing) your online influence can be vital for brands. Generating, monitoring and engaging brands is ultimately what social media is all about.

'Understanding how your company interacts with its online community, and knowing which tools are effective in the ultra-specific world of the Internet, is crucial for driving your brand's overall success' Dave Smith - How to Measure Your Brand's Online Influence

Remember the more effort you put into the social media marketing, whether you are an entrepreneur, or you work from home, or run a small business,  or work for a non profit or work for a huge company - there are resources, content, blogs, guides, eBooks, marketing tips, tools and ideas to help you use social media daily and incorporate social media with traditional media, marketing and advertising.

How about a fun exercise, find out what you Facebook or Tweet about the most and then share?

Find what words you use the most, what do you like the most and what do you share the most - you'd be surprised,  I certainly was - I use the words like and love the most!

Here's mine! Social Status 

8 easy ways to invest in social media

Social Media is an investment. And it is a long term investment.

"Don’t treat it as a stand alone function, but as an asset, and you’ll be glad you invested in it."  - Sean Clark.

Most small businesses and non profit organisations are not going to see quick results. And they are probably not going to see ROI. Social Media requires time, energy, effort and often this is very hard to measure by ROI alone.

Larger corporations and companies who make use of email marketing, social media campaigns and a campaign or video going viral will probably see instantaneous results - but this can fade and it is up to a marketing team (or agency) to plan and invest in social media on a regular basis.

Over the past few years, we have experienced changes in the online world. We are learning to plant fish where people are actually logging in and looking for fish and most people are using Facebook, Twitter, LinkedIn and YouTube. Thanks to Chris Brogan's eBook, Fish Where The Fish Are, he encourages the use of social and traditional marketing which will explain to you how to use sales and marketing tools to reach your audience online.

Once Google+ enables business profiles, there will be another platform to drive traffic and marketing.

Here are 8 simple ways you have to invest in social media over the long term:

1. Post often - at least once every working day. Whether it's a video, written content, an announcement, news, a launch or photos, blogs drive traffic to and from your website and to other social media accounts. Business blogs aid businesses, drives traffic and provides a communication tool. Every company no matter how big or small should have a blog.

2. Update often  - several times a week on Facebook. Make sure you respond to queries and build a relationship with people who have liked your page.

3. Tweet often - There is a limit of 250 times a day. Depending on the nature of your business, your style and voice, you can Tweet between 7- 100 times a day to help you drive your brand and business. Twitter acts as a global newspaper and often content gets lost. Try to use Twitter for sharing knowledge and for interacting with others; without constant marketing and promotion. Have a look at companies and brands you resonate with and follow their suit on Twitter.

5. Have a marketing strategy - plan for 3 - 6 months so you can plan campaigns, content, prizes, and giveaways. Keep adjusting the strategy every few months according to changes and needs. Have monthly meetings with the social media team (customer service or marketing team) to discuss changes online and new resources/ideas. Social Media is constantly changing.

6. Listen to your clients and customers -  monitor their responses, clicks and shares. Listen to what they want, answer their questions and plan or implement strategies to satisfy your advocates. Use surveys, questions, focus groups, emails, campaigns and email marketing to reach clients and customers.

7. Invest in training - Training provides the tools to assist with social learning, interaction and finding resources which fit the business, encourage social media in workplaces. Individuals (yourself, staff or team) will learn from each other and interact with each other. Social Media and Social Learning go hand in hand, it increases productivity, aids curiosity and understanding. Individuals who work in an environment which encourages social learning; find that they are more invested in the company or business. Talk to your staff; they are dealing with clients and customers in a myriad of ways from the receptionist, to customer service teams to the marketing team themselves. Your workplace will be able to understand clients/customers wants and needs via their emails and interaction with your business.

8. Engage  - thank people, answer people who reply or like or comment. They have made the effort to be in contact with your business and whether they are in need of assistance, customer service or advice; the more you interact; the more likely they will return.

Here are some basic best practices for social media success.

I would like to emphasise that social media is long term. People are seeking information online and are building long term relationships with brands.

These 8 basic steps will enable you and your business/company to invest in social media for the long haul. Most of these steps have to be taken everyday with regular meetings, reviews on a monthly (6 weeks, or bi monthly) basis. 

Whether you work for yourself or for a giant corporation, by making a long term investment in social media; these 8 steps will give you results.

Your time is limited

Your time is limited ,so don't waste it living someone else's life - Steve Jobs

Social Media has changed the way we do business and the way we connect to the world. In the past 9/10 years there has been a revolutionary growth of sites, blogs, programs, platforms, tools, products, and means to connect online.

Today Steve Jobs who was an exceptional innovator and leader passed away. Through his work at Apple, we are able to embrace and use technology on the run and essentially it's a social online revolution.

Technology has grown so rapidly and has extended so far.

I'm Generation X, I never had a mobile, never played video games as a child, had TV which switched off at midnight, did not have telephone messages and wrote letters and postcards. We sent faxes, wrote letters and make telephone enquiries in my early years of work. The World Wide Web and emails were exciting, then online chat, then mobiles and texting, then blogs and then/now web 2.0 and all the gadgets.

We got into trouble for passing notes at schools and some people will never understand the connection between a pencil and a cassette tape.

In fact some people will never see a cassette tape, apart from all the retro phone covers!

I have been watching technology grow so much that now children are blogging at schools, building websites, learning about animations and drawings and becoming computer, iPhone and iPad savvy. They are using words like Google, Photoshop and text speak naturally in sentences which amazes me.

There are careers now that were not in existence 10 years ago. 

People are website savvy, they are blogging, making videos, selling eBooks and have job titles that I'd never heard of until recently; Brand Ambassador, Director of Analytics, Director of eMarketing, Interactive Specialist, PPC Consultant, SEM/SEO Engineer, Social Media Analyst, Web Project Manager, New Media Coordinator, Director of Integrated Media, Content Strategist, Social Media Specialist, Communications Associate ... to name a few.

All these roles combine, PR, marketing, technology, engineering, innovation, ideas, building, searching, analysing, communications, customer service, media, advertising and client services.

For young adults and children, this means that they can embrace a wide range of study skills and their careers will combine so many industries that are radically changing the future of workplaces, entrepreneurs, CEOs and work on a day to day basis.

My nieces and nephew will probably be employed in a role with a job title, which has not been developed yet!

Steve Jobs, learnt, taught, did and embraced a huge combination of skills. He inspired and encouraged people (at and beyond Apple) to think and speculate what people may need and listened to what people wanted and then set about improving technology for us, to make it easier for us to use.

With changes in computer and online technology, everything is becoming so user friendly that it has having a huge impact on how we connect and how we can improve our work and productivity.

With social learning in the workplaces and encouraging people to learn at work; my clients are making an impact on their individual roles. Training has become and is the most important tool I have at hand, I love watching people learn. Social Media has had the most positive effect for them at work.

I use my iPhone and apps, to work productively while on the move and in between training clients, I check emails, monitor accounts, answer queries and find resources, news and info and this has helped me become a better trainer.

Steve Jobs said that ," I'm convinced that the only thing that kept me going was that I loved what I did. You've got to find what you love."

Farewell to Steve Jobs who lived a full life.

My basic guide to Social Media

A basic guide ... social media

Here is the free eBook.

What inspires you?

When I started Social Status, I had to ask myself what motivated me to run this business? What are my passions? What do I believe would work? And how I could make my business work?

I knew that I always had a huge curiosity and I am the kind of person who is constantly reasearching, reading, looking up answers and finding information.

I knew that social media would be a great fit for me, because I love to communicate, I love to learn, I love reading (news items, blog posts, websites, content, newsletters, discussions ... you name it) I love new ideas, I love finding interesting people and learning from them.

I love how fast technology is, how many people are involved with and in social media and how there is so much information that we have access to.

When I thought about my business, I wanted something to stand out, that would show what the most important thing to me was and my tagline was born Be Aware of Wonder ...

I got it from the author of "ALL I REALLY NEED TO KNOW I LEARNED IN KINDERGARTEN" by Robert Fulghum.

Being social ...

Meet with clients and networking.

Social Media is about being social and making contacts.

I explained to a new client today that using social media is about reach. You never know who will be interested in your business and why.

It could be a work at home mum, a graphic designer, a CEO of a huge business, a person who wants to start their own small business and any of these people (and thousands of others!)  who just like what you do or the kind of business you have.

It could be anyone from anywhere and if someone asks them, do you know a business who makes cards or does social media for small businesses or does PR, then you can say yes I am a fan of theirs on Facebook, follow them on Twitter, I read their blog posts and I really like what they do. Or I like their blog posts, their Tweets, what they say, their passion for their work ... it is surprising why people follow each other.

Social Media is about communicating and making connections. It is about building up a profile and making contacts. Some businesses use social media to attract new customers and consumers and others use it to reach as many people as they can.

The money will come, it's more about being authentic and genuine and building up fans and followers. You will learn how to write updates, how to submit links to social media sites, how to add photos and do all the networking, promoting and marketing under the social media platform.

You become the master of your business, the captain of your business's soul.

And the reach of social media is extraordinary.

Market, market, market your business ...

Google Maps is an excellent way to market and promote a business, you can send all sorts of information to your customers and clients.

I have used my listing to promote my services, added opening hours, which areas I serve (Eastern Suburbs, Inner West and the City) and included my contact number, website and blog.

When you sign up and make an initial listing, Google sends a postcard to you with a number to verify your listing and once you have decided how to market and promote your listing online and add payment details, opening hours, contact information and other relevant details for your company; clients and consumers can find your business on Google Maps.

It's a free listing which can be seen world wide and it opens up other alternatives; which other sites can you use to list your business for free and drive more clients to your website, business or blog?

I am going to be spending the next few days finding the best business directories and alternatives to list my business. It's another way to keep your business active and build up a brand for your company or business.

Make sure that all the information you submit online compliments each other and helps drive clients to your website, business or blog. Check carefully that your important details such as your contact number and email address can click directly to your email address and site. The more interactive your listings are the better because people who are generally time poor do not want to waste their time trying to find a way to contact you.

Any way you can market and promote your business will help clients and consumers find you and contact you. Keep on marketing, listing, adding to directories and promoting your business but try not to overwhelm people with unnecessary information.

Find ways to make yourself seen online; have a few business cards handy when you make contact with someone who might be interested in either using your services or recommending your services to someone else.

Market both online and socially by talking about your business and the services you offer to people who are curious about or interested in what kind of work you do. Like real estate agents with their location, location, location spiel, we as social media people can learn to love the words, market, connect, publicise, promote and communicate.

Now say that last line three times.

New website ...

I designed a simple website to use for advertising and marketing.

I kept it simple, included this blog link and  included really basic outlines of the type of work I can do for you.

If you'd like to please contact me on the website if you'd like advice and assistance with social media marketing and networking.

Let me build your social status ...

As your consultant and advisor, I assist with building a profile, marketing on social media sites, writing content, submitting updates, engaging with fans and followers and tecahing you how to build your social status.



I find networking options and functions for you to attend so you can meet others and promote your business or brand.


I work with you to build a community, to make relevant contacts, to attend networking functions and how to become the face and voice of your business both on and offline.


I provide the following services:

marketing
networking
social media
office administration
research
blogging
social networking
writing
updating content
arranging events
e-newsletter content
email queries
customer service