Back Up Your 2012 Social Media

As the year comes to an end; it's time to back up all of your 2012 social media. Why should you backup all of your social media - Valerie Khoo answers this question.

It takes time to find content, images, links and data for daily social media on a variety of accounts and platforms. Social media as a whole is very labour intensive and time spent online, building a community, building engagement, creating content and uploading information often means that people who are managing social media are at the job 24/7.

If you ever need to find something from a few months ago such as reuse an image or rewrite a blog post based on changes in the industry - all you have to do is access your backups rather than searching for (and possibly not finding) the information you created or used online.

You are creating an easy paper trail.

And while you're at it, back up all your documents, folders, files, photos, passwords, emails, contacts and accounts - so you can keep and have records of all the work you have done over the past year.

1) Purchase an external hard drive - this will expand your computer's storage capacity and back up your data. it's great for making sure you don't lose anything important and is useful as a great storage system in case you buy a new laptop or need to restore your computer.

2) Use https://www.backupify.com to backup Your Personal Online Data. there are a range of options to choose from and provides backups of your personal Facebook, Twitter, Gmail, Google Drive, Google Calendar, Google Sites, Google Contacts, Flickr, Picasa and Blogger accounts.

3) Use SocialSafe to archive your Facebook timeline, Facebook Pages, Twitter, LinkedIn, Instagram, Google+ and Viadeo profiles. Everything is stored locally on the your PC or Mac.

3) An alternative for Twitter - go to http://www.allmytweets.net/ - copy and paste a year's worth of your Twitter Tweets into a Word document for easy access and a later search if necessary. AllMyTweets is also a fantastic resource if you are searching for a specific Tweet on Twitter.

4) For a Facebook Business/Fan Page - you can either use Backupify or SocialSafe or you can simply copy and paste ALL of your Facebook posts into a Word document - to save for a later search or analysis.
It is best to backup all your Facebook links, updates and images to have a record of your work done over the year.

5) I'd also use copying and pasting as an option for all your Blog posts and use an Excel spreadsheet to insert all your links for a later stage - especially if you have a social media team (or person) who should be making use of a weekly/monthly social media editorial/content calendar.
This Excel document or calendar will help you track your social media on all accounts - month by month.

6) Save all your images into a social media folder for 2012 and backup those images into an external drive. If you have purchased images or created your own images; these can always be reused at a later stage.

7) I haven't found any backup options for Pinterest as of yet. Go through your Pinterest boards and copy and paste the data you want to keep into a simple Word document; so you can access content at a later stage - *UPDATE - I have found a few options to backup your Pinterest pins using one of the following tools - http://socialwebnerd.com/blog/20-tools-to-backup-your-social-media-content/

There are two good reasons why you should back up all of your social media content and data for the past year:

1) It is good to have and keep the data for your own records and to assist you if you need to search for anything at a later stage. I'd advise that you look at this data in 3 months time and it will help inspire you to write blog posts about changes in social media, business growth and it will help you keep track of your social media as a whole.

2) This will help with social media training. By having accessible data from the past year; this could help a new employee view all of your content on each account and review your brand image online. By having access to a wide variety of information; your new staff member will be able to see exactly how your brand comes across online and what is expected of him/her.

Keep records of your social media each year and this way you can easily analyse your data and track changes from year to year.

Mine are all in simple Word documents saved in an external hard drive for easy access!

*UPDATE

Here are 20 Tools to help you BackUp all your social media accounts including several options to back up your Pinterest pins and links - http://socialwebnerd.com/blog/20-tools-to-backup-your-social-media-content/ 

My advice is to backup all your data on a monthly basis; especially if you work in social media or/and digital marketing as this will help you generate reports.

Image: http://www.handybackup.net

Social Media Gifts for the Holiday Season

Image created on http://www.pizap.com/ from TweetBookz and Firebox

Stuck on gift ideas for the workplace and office? 

Impress your clients with social media these fun gifts make great reminders and they are fun for clients and customers.

These are also perfect gifts for anyone who is addicted to social media!

Instagram Prints - can look wonderful on your work wall or at home - purchase and select your best Instagram pictures for Canvas Prints for your office or opt for the retro Polaroids - these Polaroids are great for end of the year parties!

I'm loving the idea of putting together an Instagram Poster which is a fantastic way to showcase all your brand images.

TweetBookz will make an adorable gift. This is a great gift for clients. Choose their Tweets throughout the year and present them with a keepsake of their best Tweets!

For more social media gift ideas for your clients have a look at Social Stand Media's Top 12 Client Social Media Gifts for 2012 - http://socialstrand.com/2012/12/05/top-12-client-social-media-gifts-for-2012/

Here are 276 gift ideas for anyone who loves digital, technology and gadgets - http://www.techinvestornews.com/Gadgets/Latest-Gadget-News/276-gifts-for-the-geek-in-your-life

I love the Crust Be Dreaming USB Hub! http://www.modcloth.com/shop/computer-accessories/crust-be-dreaming-usb-hub

Need ideas for Secret Santa or office gifts for your work colleagues? How about quirky stocking filler type gifts at affordable prices - http://www.stylist.co.uk/life/gift-guides/secret-santa-gift-ideas

13 Social Media Tips for Business

Here are 13 tips from Social Status on Facebook to help you grow your social media activities online and to raise your profiles!

1. Go Green! 15 Ways to Use Social Media for Green Good - http://tlc.howstuffworks.com/home/social-media-green-good.htm

2. 19 Twitter Tips for Newbies (or Helpful Reminders for Not-So-Newbies) - http://www.momeomagazine.com/19-twitter-tips-for-newbies-or-helpful-reminders-for-not-so-newbies/

3. Social Media Quick Tips Straight from the SMILE (Social Media, the Internet and Law Enforcement) Conference - http://www.lawofficer.com/article/news/social-media-quick-tips-straig 

4. Learn from The NSW Police - who have made excellent use of social media and formed a vast online connection with their community all over NSW.
With over 100 Facebook pages for each local area, a Twitter account, a YouTube account , 195 Eyewatch Facebook groups - NSWPOL has just won “ConnectedCOPS Award of Excellence at a Large Agency” for overall excellence in the use of social media.

5. Social Media Tips for Accountants - http://www.brw.com.au/p/sections/professions/social_media_tips_for_accountants_WcCPulm2kHz9L9vPJ2ALqN  

6. 5 Tips for Smart Email Marketing - http://www.grassrootsinternetstrategy.com.au/5-tips-for-smart-email-marketing/

7. Facebook Tip: Make sure all your privacy settings are correct. You can also choose what information you share on Facebook and with whom - http://thatsnonsense.com/blog/facebook-privacy-settings-get-your-privacy-settings-right/

8. Monitor all your social media accounts - respond to queries, respond to mentions, check your insights and analytics tools - http://www.ereleases.com/prfuel/7-tips-for-effective-social-media-monitoring/

9.  Clean out any spam accounts on Twitter, check your Facebook likes, check your sources on Pinterest, use a spam filter on your emails and check all the comments and responses on each account.

10. If you have a bricks and mortar business where people can walk in to access your products or services - Use Foursquare - http://fastblink.com/blog/2012/05/30/how-foursquare-literally-changed-the-game/

11. Use social media management tools to listen to and monitor/manage your social media platforms online. Here is a breakdown of some of the best social media management tools for small businesses http://www.convinceandconvert.com/social-media-tools/favorite-social-media-management-tools-for-small-business/

12. Seek Inspiration. Search quotes, tips, tools, resources, images or ideas for a potential blog post. Like and comment on other people's blogs, pages, accounts and profiles. Spend 5 minutes everyday on getting inspiration - here is a place to start - http://www.good.is/

13. Read as much as you can! Set up Google Alerts, Google Reader and a Flipboard account  - so you can keep track of news, blogs, Tweets, Facebook updates, comments, eBooks, guides, resources - the more you know the more in tune your social media will be!

For more tips, tools, resources and guides on how to use social media for business - find Social Status on:
Facebook| Twitter | Pinterest

Or contact Social Status

 

source: http://www.mirnabard.com/2010/03/7-simple-social-networking-tips-for-business/

 

Spotlight ... Bay Medical Australia

I’d like to draw attention to Bay Medical Australia and their use of social media to build their awareness and profile online.

Their Facebook page focuses on fun content as well as marketing their products.
They have made great use of unusual images and medical facts which they have found on the net, making their Facebook page an enjoyable page to visit.

They have made great use of National Days and used Lemonade Day to feature a lemon scrub driving attention towards the scrubs they sell and the people who will purchase their products.

They engage with their fans by encouraging making up captions for  images and make great use of humour.

They also spend a lot of time featuring links to trending news items and use information well for their content and focus on light hearted and informative content to drive their brand.

On Twitter @BayMedAustralia connects with people in their industry, makes great use of links to images and unusual quirky content such as medical facts and images and they actively respond to ReTweets or mentions and use  hashtags to drive their products.

My favourite is their Pinterest account where they actively link (or pin) a broad mix of content highlighting medical and fun facts, information, humour and share fun things that they have found. 

They have made amazing use of boards like Hot in Scrubs http://pinterest.com/baymedaustralia/hot-in-scrubs/ which appeals to TV and movie lovers -  I mean anyone loves a hot doctor in scrubs – right?

So why am I highlighting this brand? It is clear that Bay Medical Australia has a target market of nurses, vets, doctors and other medical personnel who purchase their products yet also need some light-hearted humour relating to their industry.

Instead of focusing on their products alone on each platform, Bay Medical Australia has broadened their content to include, facts, tips, images and humour to build a relationship with their fans, followers and other pinners.

By making their platforms interesting and focusing on the medical industry; they have proven that social media can be very beneficial when used as part of their advertising and marketing. The important thing is that they enjoy using social media and connecting with people and this shows!

Bay Medical Australia supplies scrubs to Offspring and Bondi Vet and throughout the month of September for every Teal scrub sold a donation will be given to Ovarian Cancer Australia. have a look at their range of scrubs and Workwear - http://www.baymedical.com.au/scrubs-and-workwear

Social Media can be part of your marketing package. It can be used to highlight your business, promote your products and reach a wider range of people. I happily follow Bay Medical Australia on each platform and they have inspired some of my own social media content.

Don’t worry about whether you can do social media *well; just start interacting and have fun. It really shows and it makes for a very pleasant and interactive relationship with a business.

*However, be aware of social media etiquette and practices as well as using each platform wisely. Make use of linking to others, cite original sources and adhere to each platform (or network’s) terms and conditions.

source: http://www.business2community.com

25 Ways To Increase Fans and Followers on Social Media

There are a number of options you can take to increase fans/followers.

A lot of people place emphasis on having a large amount of fans and followers on each account. While having a huge amount of followers and fans does indeed attract other fans and followers - there has been talk about how many people you actually reach and whether you are actually engaging with all your fans and followers.

Ask yourself; how are brands/businesses reaching their fans and followers? Are they good at their business? Are they making sales? Do their fans/followers like their products and services? What other marketing/advertising do they do? What are people saying about a business/brand online? Is it really just about numbers?

You have to consider reach, loyalty, ROI, customer service, sales, advertising and whether posts/links are read and how each brand/business is viewed publicly.

Facts about businesses are very hard to determine by judging the amount of fans and followers that an account has on the basis of numbers alone.

A lot of people will tell you to buy fans and followers and I would advise you not to. If you do buy fans and followers, it is highly unlikely that these bought fans/followers will share your content, comment on your content or really communicate with your brand.

Try these tips to increase your fan base on each account  organically:

1. Content is the most important tool to naturally increase your fans or followers. Consider your target market, know your brand or at least the personality of your brand. Share your own business content yet be social on social media! Read, comment on, share, respond to, like, link to and recommend other content from elsewhere (after you have carefully checked the sources) Having great, valuable content is the best way to gain fans and followers!

2.  http://www.masteringsocialbusiness.com/2012/05/07/how-to-get-more-followers-today/ - this podcast  discusses ways to naturally increase followers/fans on a number of social media platforms

3. List your business/brand in free business directories

4. List your Twitter account in Twitter directories

5. Join groups on LinkedIn

6. Participate in hangouts on Google+

7.  7 more steps/ways to gain more fans organically - http://socialmediatoday.com/lauren-parajon/473583/7-steps-gain-more-fans-and-followers-organically

8. Be more interactive on Twitter –  have conversations with others and pretend you are at a networking function. Talk about other subject matters, join in conversations, answer questions, share resources and if you like you can even host Twitter chats or pose questions to followers (if you do decide to ReTweet content or people – please check their bio/profile and the link before you share anything!)

9 . Join Twitter chats

10. On Pinterest, you can like, comment on and repin (after checking the source!) other people’s content

11. On Instagram you can like and comment on other people's images (this applies to other photo sharing sites as well)

 12. On Facebook you can share other business page content on your page; if it is appropriate and in line with your brand

13. Some advice for Twitter - http://iccmarketing.com/blog/how-to-get-more-twitter-followers-the-right-way/#.UCCtU6OpaVo

14. Decide if you want to have a competition or giveaway to organically attract more Facebook fans – you have to use a third party app for this - https://www.facebook.com/notes/social-media-nz/no-likes-allowed-facebooks-competition-rules-that-no-one-seems-to-know-about/200378816641665

15. Email marketing – perhaps consider a monthly or quarterly email; make use of social share buttons and inform readers of each account they can find you on and connect with you on.

16. If you have a business blog; you can connect with other Bloggers in your industry by commenting on and even linking to other peoples' blog post/s. Set up a link list of blogs and build a community of like minded or like industry Bloggers.

17. Bloggers have blogging communities, events, meetups, blog meetings and even seminars/conferences throughout the year. Consider connecting with other bloggers and attending events.

18. Consider Facebook adverts https://www.facebook.com/advertising to either advertise a product or your business

19. Consider Google adverts https://accounts.google.com/

20. Consider print advertising as well

21. Participate in industry events. Consider speaking at industry events. Consider holding an event of your own. If you are able to; you might even consider hosting/sponsoring an event - this will certainly drive traffic to your website and awareness of your brand

22. Attend networking events and meet people! Hand out your business card and chat about your business/brand. As you are well aware; at industry networking events you will meet with at least 1-5 other people, swap cards and talk about other things! Events are a great way to meet people - after all social media is really about PEOPLE.

23. In order to gain fans and followers; it really is about using your accounts every day, finding, sharing and providing great content, updating daily, blogging regularly and reading about/ researching your industry.

24. It takes time to build up fans and followers. Try spending at least 5-10 minutes a day on each social media platform you use, reading, liking, sharing, commenting on other people's content. This will probably increase your knowledge of happenings in your industry and will inspire your own content.

25.  Remember also to monitor all your accounts (daily!) and read everything you can to stay on top of trends, changes and happenings in your own industry. 

I believe that social media is really about 3 things:

1) content (your own as well as other content) 

2) connecting and engaging with people
3) people

source: http://blog.hubspot.com/blog/tabid/6307/bid/23621/4-Ways-to-Use-Email-to-Increase-Followers-and-Expand-Social-Media-Reach.aspx

15 Ways to Use Pinterest for Business

As a social media trainer; I am using Pinterest to find and share valuable tips, tools and resources so I’ll probably be a bit more formal than most people.

I think the whole point of Pinterest is visual, whether it’s ideas, products, images, resources or blog posts. I use Pinterest for ideas for my own blog posts and updates so I use Pinterest to share content (repin, comment on and like) 

Pinterest can work really well for small businesses, bloggers, designers, retail outlets, cafes, shops as well as for people who want resources, images, decor ideas, food tips, health tips, inspirational quotes/content and as a platform to share anything you love whether it is for business purposes or for your own personal inspiration.

So Here are 15 Ways to Use Pinterest for Business:

1) Set up a few boards - click on the add button then Create a Board

2) Give each board a name which relates to each board and easy to find in search; so if it’s Social Media Humour or Social Media Tips or Places I Love or whatever. Then describe each board and place a relevant link in the description (remember it cannot hyperlink and you cannot view this content on mobiles but it helps to have a clear description especially if it is a board promoting your business/brand)

3) Choose a board (or however many make sense for your business/brand) where you can pop content to link back to your site, articles, portfolio, blog, Facebook,Twitter etc – using images and direct links to the content itself. This is how you can drive traffic to and from each platform. Use each pin to describe whatever the content is.
On the board itself use different pictures and keep uploading content – e.g. you can also add a Facebook image to direct people to your page by using a direct link with image like this one http://pinterest.com/pin/76631631129967721/

4)  Use other boards which are not business/brand related because Pinterest is essentially about sharing pins/repinning other users content/inspiring interest.
If it’s only/all about you it doesn’t make sense from a social media marketing point of view ( this also applies to Tweets on Twitter, Facebook updates, Instagram photos but your blog can be essentially only about you/your brand)

5)  Pin whatever you like in the boards, either by clicking on other pins and repining or finding your own pins to pin. (Use the add feature to add a pin (a link) or to upload a picture)  Ensure that each board makes sense to other people and can be easily found in the search bar. I think that’s why so many of the boards have got such basic names.

6) Check the images and links - that the content in question does in fact link to the relevant source as described; before you repin. This will help when others repin your content; by clicking on the image, users find a direct link to the picture and the original source (there are plenty of spammers online setting up fake/malware links)
Avoid repining anything until you have checked the content.

7) If I like the image and the link is wrong (or does not go to an external page with a direct image/link); I repin the image, then I find the original source, edit the link (add the correct link) to help drive users to the correct source. This means you are directing other users to the right links.

8) If you upload a picture (by clicking add), pin it and then click edit to insert the link; don’t leave the image without an external link directly to the image and content itself. People are learning to only pin/repin after checking and finding the proper links and sources. It also means that if you use links for blog posts, updates or Tweets  - it will be easier to cite the original source.

9) Comment and like on other pins as well as repin pins (after checking sources) onto your boards - this is the way to build trust and build a community of followers who will repin your pins.

10) Describe content and links you upload or pin in the description section. Keep the information short and concise (about a sentence or two)

11) I use my business logo when sharing content without relevant images; to promote my Twitter account and when I want to promote some blog posts without images – perhaps you can choose some images to do the same

12) Check how everything looks on a mobile (it helps because I think Australians are avid mobile users)

13) If a board gets too full; start other boards (and make them sub - boards as I have done with Social Media Love) and then divided boards up into sub-boards such as Facebook, Twitter etc. I didn't want to have a single board with great content/info so chose to divide up my boards to assist other users with repinning relevant content.

14) And pin whenever you like! Make it fun, interesting, inspiring, unusual, personal, educational, funny … it’s really addictive.

15) Have a look at http://pinterest.com/fatmumslim/ or George Takei http://pinterest.com/georgetakei/ to see how Pinterest can be used to create a community.

I use Pinterest for training purposes and to drive links to my Facebook, blog and Twitter accounts.

If you want to use Pinterest for business; download this free eBook from Hubspot called How to Use Pinterest for Business - http://www.hubspot.com/how-to-use-pinterest-for-business/

If you are curious about Pinterest; here are some links that will help you with using this platform for pleasure or business:

1) 8 Rules of Pinterest Etiquette - http://www.flowtown.com/blog/8-rules-of-pinterest-etiquette

2) The Copyright Question: How to Protect Yourself on Pinterest - http://mashable.com/2012/03/21/pinterest-copyright-legal-issues/

3) How to Use Pinterest for Marketing - Infographic http://blog.hubspot.com/blog/tabid/6307/bid/33272/A-Simple-Cheat-Sheet-for-Using-Pinterest-for-Marketing-Infographic.aspx 

4) And a Pinterest 101 Tutorial from GFC LernFree.org - http://www.gcflearnfree.org/pinterest101

If you have any questions about Pinterest and how to use Pinterest for marketing purposes; please contact me ebbyeryan@gmail.com

source: http://www.j6design.com.au/ClientArea/MakePinterestworkforyourbusiness.aspx

Social Media Tips

Lisa Galarneau who is a social media anthropologist and did research for Microsoft; explains what she has discovered about social media, this may be helpful for you - http://www.jeffbullas.com/2012/06/05/10-social-media-secrets-from-the-social-scientist/

She is fascinating - have a look at her site - you never know what you may learn from her! http://lgalarneau.webs.com/

Although she discusses sharing and engaging; she uses her Twitter accounts to ReTweet information while I still emphasise that you try build a community on every platform you use.

I understand that most of you use social media to promote your own business, have a look at your content, mix up content a bit more and start engaging with other people ( Use the search feature on each site to find relevant content, valuable information and even people/businesses to follow)

Twitter can be the most useful tool/platform for sharing and exchanging information; I highly encourage you to mix up your content (quotes, resources, your own info, other info, info which relates to your brand/content, images, videos, interesting posts, responding to other people, answering people etc)

I recommend Tweeting at least 1-5 times a day (although you can Tweet up to 250 times a day!) and when there is an event, festival or function which is related to your business/brand - you might find you are Tweeting more on some days and less on others.

Mix up your Facebook content (resources, news, images, videos, your own content, your own services/products, images, quotes and even ask your fans questions/respond to them) - communicate with your fans.

I recommend a Facebook update once a day in the mornings between 9am - 11:30am EST

Try to mix up content on a ratio of 10:1 (for both Twitter and Facebook)

 - 10 interesting, informative, fun, entertaining, educational, inspiring, motivational, links, images, videos, tips, tools, guides, how tos, other resources updates

to 1 brand/business, product, blog post, service, launch,  announcement, event or any other information about your business/brand update

If you need help with Pinterest - let me know. Certainly have a board or a few business boards with your content/products/blog posts but set up a few other boards as well. Connect with others (in other words find, like and comment on other people's content/pins)

Instagram is fast becoming a great photo sharing opportunity for brands to reach their audience. If you are interested in Instagram - set up a business Instagram account with your own images but branch out a little and connect/like/comment on other people's content too. (You can find other content or hashtags via the search feature)

Your business blog is essentially for your business. However think about your audience too and ask if they will be interested in the post. Is it valuable, is there a link to purchase something, to attend something, have they all the information they need?

Is the information timely and relevant? How are people finding you, what tags and keywords are you using? What do they want and what are they searching for? Is the post title relevant? Are the images attractive and does the entire post grab their attention?

I recommend a blog post at least once a week on a Wednesday or Thursday morning between 9-12pm EST - and then pop the link with an introduction (An interesting, valuable introduction to give people a reason why they should be clicking to read) onto Facebook and Twitter.

Search Pinterest, Twitter, Facebook ,sites and blogs for inspiration for your own blog posts (or newsletters, marketing ideas, launches, announcements etc) Find relevant images and content and don't forget to cite the original source and link back to the original content!

Social Media is about building a community and being social and offering engagement/ a different relationship with your customers and clients. Have fun using social media as a PR and communications tool while having fun answering your fans/followers and engaging with people.

If you have any questions about content and how to use different platforms please ask! You can connect with me on Twitter | Facebook | email me on ebbyeryan@gmail.com or even just call 0408 478 224.

source: http://www.toprankblog.com/2012/05/5-business-blogging-tips/

Let's Talk about *Rules on Social Media

* Rules or Guidelines really

As you are probably aware; social media has taken over! 

In the past 10 years; most businesses have a Facebook page, a blog, a Twitter account as well as presences on Instgram, Pinterest, photo sharing sites, have listed their companies on LinkedIn, have designed tabs, have mobile Apps, are in social networks and have inserted  social share buttons on all their marketing collateral.

While I don't really like using the word Rules; I have noticed that some corporations have just jumped into social media without preparing a policy, or a content strategy or have not trained their employees on how to respond to people on social media or how to handle customer service enquiries (or fails).

I also believe that we all have to tick the box to agree to each site's terms and conditions; but some of the terms and conditions are often ignored and leave a company/business without access to their account or having to deal with issues on various social networks.

So here's a list of Guidelines I use to train my clients on how to use social media wisely:

1. Set up a social media policy - here are many examples - http://socialmediatoday.com/davefleet/151761/57-social-media-policy-examples-and-resources - use these to adjust a policy for your specific workplace

2. Discuss and set up social media guidelines for your employees - http://www.bluewiremedia.com.au/free-social-media-guidelines-template

3. Use a social media crisis plan and train your staff on how to handle a mishap - http://socialmediatoday.com/chrissyme/298509/five-social-media-must-haves-crisis

4. Decide why you are using social media in the first place - this will help with your strategy and your content - then set up a marketing/content strategy which suits your employees and workplace

5. Read each site's terms and conditions and adhere to their rules.

6. Choose your accounts - use the ones that your clients/customers/ industries are using such as Twitter, Facebook, a blog platform, Pinterest, Google+, YouTube but also look at using other sites such as photo sharing sites such as Pinterest, Flickr, Instgram  (Google for information about thousands of other sites you can use for your business)

7. Remember to start small! Each account has to be active and attended to (on a daily basis)

8. Who is going to be attending to each account? What is his/her responsibility?

9. The community manager (or person responsible) HAS to check each account at least twice a day (early mornings and evenings) to ensure that questions are answered, customer service enquiries have been attended to, inappropriate content (such as people posting pictures or spam comments) is removed AND ensure that you are engaging - i.e. thanking people for shares/ReTweets, liking a comment (on Facebook), sharing your pins, commenting or liking on Instagram or simply showing that you are present and listening to people.

10. Who makes executive decisions? If a manager/supervisor needs to confirm an action - a discussion has to take place around what to do if they are unavailable. You CANNOT leave something inappropriate on your social media account/s which could harm your brand.

11. Monitoring the account/s also has to take place over the weekends - who is responsible for weekend and after hours monitoring?

Now let's talk content:

1. Use your company site/blog to promote, share and spread user generated content directly from your brand.

2. Are you going to hire a copywriter or is there someone in-house who is prepared to write blog posts, updates, Tweets and source images, videos etc.?

3. Are you finding content from elsewhere and using it as inspiration? If yes, you HAVE to source links back to the original content.

4. Are you using images with your content (which is highly recommended)? Ensure that you link back to the original source or name the source (e.g source:CarrotCreative)

5. Prior to sharing any information online, check the link (on a laptop preferably to ensure that all the other content on the site itself is trustworthy)

6. Only share, link to and use links which are from trusted sources. Ensure that there is no inappropriate subject matter or adverts on the links you are sharing - generally when people click to open a link, they may view other content on the site - so check, check, check!

7. When ReTweeting information on Twitter - check the bio/profile, the Tweets, the name of the person whose links, quotes or information you're sharing with your followers BEFORE driving content. I cannot stress how vital it is to check, check, check! (The same goes for Pinterest AND Instagram)

8. Check that the sites/videos/images are secure and safe - I use Wot - http://www.mywot.com/ to check user ratings as well as Norton 360 and McAfee secure search for this purpose. 

9. Build trust with your followers/fans/peers when using, finding, promoting, sharing or driving content - the content you use is affiliated with your brand (So I repeat check, check, check!) The only way to build trust is by being active on social media accounts and building relationships with people.

10. Seek advice. Ask for help.
Enquire about training - this will benefit yourself, your brand and your employees. (We are all learning here, even me!)

And finally social media etiquette:

1. Google before you Tweet, post, blog or share. Check your resources and try to find the original source of any content you use - this will help you build trust with your peers.

2. Be nice - and if you can't than go for a walk, grab a cup of coffee, drink a glass of water - rather than responding inappropriately.

3. If you do not agree with something and you really want to Tweet, post or blog your viewpoint - think very carefully - is it necessary? Will it change anything? If you believe it will than disagree respectfully without launching a personal attack.

4. Be diplomatic. You don't have to agree with everything, like everything, choose to share everything - but build diplomatic relationships with others anyway.

5. Try not to constantly ask others to follow you, like you, ReTweet you, share your content - build a relationship and trust with your peers/fans/followers to build an organic sharing relationship instead (which takes time and effort)

6. Shout out, compliment, acknowledge good practices you see online and share people's pages, accounts and boards with others (if they provide value to you; they will provide value to your fans and followers as well!) - I am a huge fan of social good and this type of behaviour will make your day so much nicer!

7. Try not to constantly talk about your brand/business on your Facebook business page or Twitter account - use those sites to engage with others and exchange information. People love resources, tools, tips, case studies, guides etc. - share yours with them!

8. Use your business blog to inform, educate and talk about your business. Try to respond to comments and find other blogs in your industry to build relationship with other Bloggers. And attend a Blogging event (or any type of networking event) - they're fun and you will learn a lot!

9. Be kind. Answer queries, respond to comments, find answers and share information. When you see an opportunity to help someone else - take the chance!

10. Read everything you can; blog posts, news, updates, Tweets, case studies, surveys, white papers, eBooks, newsletters, manuals - the more you read - the more inspiration you will have to generate your own content.Here are some tips to finding content for your business - http://socialnetworkingandmarketing.blogspot.com.au/2013/07/content-content-content.html
11. Make use of visual content. Pinterest boards are a great way to access infographics, blog posts, tools and tips you can share across your social media profiles (just remember to check the links) and Instagram is also a great way to build a more personal connection with your clients (customers) - check EVERYTHING very carefully on Instagram.
12. Before you select a hashtag - check the hashtag carefully (by clicking on it and see where it leads) - make use of www.tagboard.com for hashtag search.

And lastly - Make your Own Path!

Because social media is global and embraces each unique individual; you can decide how you are going to use social media to represent yourself/your brand. You can be formal, chatty, a curator of information, a helpful sharer, a promoter of social media good, a brilliant sales person, a quiet observer, an industrious entrepreneur - there is no better set of tools to finding your own path as long as you are learning and having a bit of fun along the way.

 “Be authentic and organic. It can’t be forced or it won’t work. And most importantly, have fun.” - Richard Branson on social media

It is called social media - because it is encouraging people to embrace integrating business practices socially.

Where else really can you chat with your fans/followers, share ideas, information and resources while 'meeting' hundreds of people? (If someone knows the answer to this - feel free to tell me!)

However I am going to go back to the Rules and Guidelines - by adhering to each site/platform's rules and conditions you will build an online presence but more importantly you will build trust among your peers.

Each site should have a list of guidelines, terms and conditions or policies on a page - have a read through all of them!

source: http://thetechnologycoach.blogspot.com.au/2011/05/do-you-have-social-media-policy.html

The Five Hats of Social Media

Edward de Bono’s six thinking hats are used to help people be more productive, focused, and mindfully involved  http://www.debonogroup.com/six_thinking_hats.php

So here are the Five Hats of Social Media:

1. Public Relations Hat (PR Hat) – This hat will help you deal with any mishaps, issues or crises – so be prepared by setting up a crisis management strategy - http://www.socialmediamarketing.org/social-media-crisis-management.html. 

(Red is for energy, war, danger, strength, power, determination as well as for feelings, hunches and intuition)

2. Content Hat – for creating,  finding, editing, sourcing, researching and generating content – this is very similar to the thinking cap – so this hat will help you when you need to write, strategise, think, and plan – Set up a content/editorial calendar to help with this - http://searchenginewatch.com/article/2136988/How-to-Create-a-Social-Media-Editorial-Calendar 

(Orange is for enthusiasm, fascination, happiness, creativity, determination, attraction, success, encouragement, and stimulation).

 

3. Customer service hat – This hat will help with all the customer service inquiries, queries and services needed - here's an eBook on social media and customer service from Brandwatch- http://www.brandwatch.com/wp-content/uploads/brandwatch/Brandwatch-eBook-Customer-Service-on-Social-Media.pdf 

(Blue is for trust, loyalty, wisdom, confidence, intelligence, faith, truth, and heaven as well as aiding the thinking process.)

 

4. Advertising/Marketing Hat – This hat will help you promote, advertise and market your brand - Social Media/New Media still requires old/traditional media methods to reach your fans/followers/customers.  (TV ads, print ads, leaflets, flyers, mail drops, radio advertising, guerilla marketing, email marketing, launches, events, videos, campaigns etc.)

Focus on which method is appropriate for your business, test out different forms of media, use email marketing and reach a wider range of people. 

(Purple is associated with wisdom, dignity, independence, creativity, mystery, and magic.)

 

5. Communications Hat – This hat can be used for communicating, sharing information, building relationships, informing and exchanging information. This is the best hat for engaging with customers/fans and followers.

 (Green is for growth, harmony, freshness, fertility as well as possibilities, alternatives, and new ideas)

 

You will find that most days; you are required to do all the tasks above. By putting on a different hat; you will be able to focus and concentrate on each task.

Social Media is best when it is holistic, which means combining a whole range of skills, experiences and services when you work. Use each hat; to grow and develop your skills in each area.

By using different hats and by focusing on each task when needed; you will be providing a better relationship to your customers/fans/followers and focus on what is necessary and needed to get the job done.

source:  www.power-advertising.co.uk

 I used this website for an explanation of colours and what they represent  - http://www.color-wheel-pro.com/color-meaning.html